Last Updated: September 03, 2025

At Dodoessentials, we want you to be completely satisfied with your purchase. If for any reason you are not, you have 30 days from the date of receiving your item to request a return.

Eligibility for a Return

• Items must be in the same condition you received them: unworn or unused, unwashed, with all original tags attached, and in the original packaging.

• A receipt or proof of purchase is required.

• Returns that do not meet these conditions may be refused for hygiene and quality reasons.

Exceptions / Non-Returnable Items

• Final sale items

• Gift cards

• Customized products (e.g., special orders with embroidery)

How to Start a Return

• Contact us at contact@dodoessentials.com with your order number and reason for the return.

• We will provide step-by-step instructions on how and where to send your package.

• Items sent without prior approval will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs.

• If the item is defective, damaged, or incorrect, Dodoessentials will cover all return shipping costs.

• Original shipping charges are non-refundable.

• Please use a shipping service with tracking; we are not responsible for packages lost in transit.
  
  

  
  Refund Policy
  
  

  Last Updated: September 03, 2025

  Damages and Issues

  Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and cover all costs to resolve it.

  Exchanges

  The fastest way to receive a replacement is to return your current item and place a new order.

  Refunds

  • Once we receive and inspect your return, we will notify you if the refund is approved.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card company to post the refund.

  • If more than 15 business days have passed since your refund was approved, contact us at contact@dodoessentials.com.