Privacy policy

Last Updated: September 02, 2025

At Dodoessentials ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, interact with, or make a purchase from our website (the "Site").

Contact: contact@dodoessentials.com

1) Information We Collect

a) Information you provide

  • Account and order details (name, email, phone, billing and shipping address).
  • Support and communication records (messages, emails).
  • Payment information (processed by our payment partners; we do not store full card numbers).

b) Information collected automatically

  • Device information (IP address, browser, operating system, device identifiers).
  • Usage information (pages viewed, links clicked, session duration, referring/exit pages).
  • Approximate location derived from your IP address.

c) Information from third parties

  • Advertising and analytics partners (e.g., Google, Meta) may provide aggregate insights about ad performance and audience interactions.
  • Payment processors and logistics providers supply information to complete your orders.

2) How We Use Your Information

  • To provide, operate, and improve the Site and our services.
  • To process orders, payments, returns, and customer support requests.
  • To personalize your experience and show relevant products and offers.
  • To conduct analytics, debugging, and fraud prevention.
  • To send transactional and (if you opt in) marketing communications.
  • To comply with legal obligations and enforce our terms.

3) Shopify Hosting & Processors

Our store is hosted on Shopify. Shopify provides the online e‑commerce platform that allows us to sell our products and may process your personal information as our service provider/processor. Shopify also uses cookies and similar technologies for core site functionality, analytics, and security. Your data may be stored on Shopify’s secure servers and databases and on the applications Shopify uses. Payment information is handled by compliant payment gateways.

4) Cookies & Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to recognize your browser or device, learn more about your interests, provide essential site features, and measure ad performance. You can manage cookies in your browser settings; essential cookies are required for the Site to function.

a) Types of cookies we use

  • Essential: required for core site functions (cart, checkout, security).
  • Performance/Analytics: help us understand how visitors use the Site.
  • Functional: remember choices and improve your experience.
  • Advertising/Retargeting: deliver ads relevant to your interests.

b) Third‑party cookies and pixels

  • Google Analytics / Google Ads: to analyze traffic and deliver/measure ads (e.g., remarketing, conversion tracking).
  • Meta (Facebook & Instagram) Pixel: to measure ad performance, build audiences, and optimize campaigns.
  • Other marketing/analytics tools may be used as needed to operate and improve the Site.

c) Your choices

5) Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, customer support, analytics, and advertising partners. These providers are authorized to use your information only as necessary to provide their services and must protect it in accordance with applicable laws and contracts.

6) Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, including to provide services, comply with our legal obligations (tax/accounting), resolve disputes, and enforce agreements. Retention periods may vary depending on the category of data and legal requirements.

7) Your Rights & Choices

  • Access, correct, or update your personal information.
  • Request deletion of your personal information (subject to legal exceptions).
  • Opt out of marketing emails by using the unsubscribe link or contacting us.
  • Object to or restrict certain processing, and request portability where applicable.

To exercise your rights, contact us at contact@dodoessentials.com. We may need to verify your identity before processing your request.

8) Region‑Specific Disclosures

a) EEA/UK (GDPR)

For users in the EEA/UK, our legal bases for processing include performance of a contract (e.g., to fulfill an order), legitimate interests (e.g., to secure and improve the Site), compliance with legal obligations, and consent (for certain cookies/marketing). You may lodge a complaint with your local supervisory authority.

b) California (CCPA/CPRA)

California residents may request access to, deletion of, and details about personal information, and opt out of certain sharing for cross‑context behavioral advertising. We do not sell personal information. To exercise rights, email contact@dodoessentials.com.

9) Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data we process. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10) International Transfers

Your information may be transferred to and processed in countries outside your own, including where our providers (such as Shopify) or their servers are located. Where required, we use appropriate safeguards for such transfers.

11) Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us to request deletion.

12) Changes to This Policy

We may update this Policy from time to time to reflect operational, legal, or regulatory changes. If we make material changes, we will post the updated version on the Site with a new “Last Updated” date.

13) Contact Us

If you have questions about this Policy or how we handle your information, contact us at contact@dodoessentials.com.